Returns and refunds

At VOS, we want you to be fully satisfied with your purchase. If you're not happy with your items, we're here to help!

1. Returns:

• Items must be returned in their original condition, including all tags, labels, and packaging.

2. Non-returnable Items:

• Gift cards, sale items, and items marked as final sale cannot be returned or exchanged.

3. How to Return Items:

• Contact our customer service team at [email protected] with your order details.
• You will receive a return authorization number and instructions on how to send the item back.
• Return shipping fees are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

4. Refunds:

• Once we receive your returned item, we will process your refund within [7-10 business days]. Refunds will be issued to the original payment method.
• Please note that depending on your payment method, it may take additional time for the refund to appear on your account.